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Payment Queries

What payment methods do you accept?

We accept online payment in a secure environment by credit card, charge card, online gift certificate, PayPal, 3D or Debit card. We currently accept the following cards:

Please note we DO NOT accept the following payment methods:

  • Paper gift voucher
  • Payment on Delivery
  • Email
  • Instalments
  • Splashplastic
  • Cheque
  • Bank Transfer
  • Postal Order
  • Laser Card

For more information on securely paying online, please click on Security Information.

What is PayPal?

PayPal is a free, secure online account that stores your credit card and bank details, enabling you to pay online quickly and safely. For more information, please go to the PayPal website at www.paypal.com

Can I pay using a paper Past Times gift voucher?

Unfortunately we cannot accept paper gift voucher as a payment method for pasttimes.com.

What currency do you use?

Currently, all transactions are in UK Pound Sterling (GBP).

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company at the time of placing the order.

Customers outside the United Kingdom may also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

What should I do if my credit/debit card has been refused when placing an order?

If your credit or debit card was refused whilst placing an order on www.pasttimes.com, please read our payment advice below or re-submit your order using a different card.

If you are absolutely sure you have entered the correct details but your card still declines, you must contact your card issuer. This information is only available to the card holder and we have no access to this.

Payment advice

When entering your card details please ensure that you check the following:

  • You have entered the correct card type (eg Mastercard, Visa, Switch)
  • You have entered the card number correctly and with no spaces (the long number shown on the card)
  • You have used the correct cardholders name
  • You have used the correct billing address
  • You have entered the expiry and valid from dates correctly
  • You have entered the security code correctly

When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

What is a Security Code?

The security code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions. Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.

How to find your CVV2 number:

Most credit/debit cards have a three digit CVV2 number on the back of the card, after the card number in the signature strip. The CVV2 number is four digits on American Express cards, where it appears on the front of the card at the top right.

IF YOU CANNOT READ YOUR CVV2 NUMBER, YOU WILL HAVE TO CONTACT THE CARD ISSUER.

When will I be charged?

When you reach the final billing page and press 'Submit Your Order' we will immediately complete some basic checks on the payment details you have provided.

If these checks are authorised, then you will receive an email within a few minutes confirming your order.

Once your order is ready to be despatched, we contact your bank/card issuer for authorisation to take payment from your account. If your bank authorises payment, then the full purchase price will be charged to your card just before your order is despatched from the warehouse. You will receive an email confirming that your order has been despatched.

If the payment is not authorised by your bank or card issuer, you will receive an email within a few minutes advising you of this.

Is it safe to order from Pasttimes.com?

We realise how important it is to securely store any information that you provide so we maintain the highest levels of security.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read if someone else intercepts it.

This technology includes the following features:

  • Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
  • Data Integrity - this checks the data being transferred to ensure it has not been altered

You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. Click here for more information on security and privacy.

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