Queries relating to our products

Can you help with a size guide for rings, nightdresses and nightshirts?

Please on the following links. These will open up in seperate windows.

Ring Size Chart

Nightwear Size Chart

The product I want is currently out of stock - will you be getting any more in?

If a product is out of stock it will either be removed from the website or you will see the 'Out of Stock' message next to the product photograph and you will not be able to add that item to your shopping basket. When this message appears you will have the option to be emailed when the product is back in stock.

Please be advised that some products do get discontinued and we will no longer stock them on the website.

We regret our Web Customer Services team cannot tell you when a product will be back in stock.

How can I obtain more information about a particular product?

We include as much information as possible about a product on the product page itself. If you need more detailed information, please contact Web Customer Services quoting the product code, which can be found on the product page (e.g. 60123).

Why are not all products in Past Times stores available to buy online?

We endeavour to have all of our store products on our website and more but unfortunately not all of our products are suitable to be sent through the post due to their delicate nature. In addition, there may be instances when a popular product has sold out or is out of stock on the website.

Why is the store price different to the website price?

We endeavour to keep the prices the same across all channels. However, occasionally the web or stores may have a different promotion therefore resulting in a price difference on some of the products.

The product I ordered is now reduced. Can you refund me the difference?

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.

What countries do Past Times DVDs play in?

Please find a list below of all the countries that can play our DVDs.

All of our DVDs are either Region 0 or Region 2.

Region 0:

• Discs can be played anywhere. All DVD players can play these discs.

Region 2:

• Discs are limited to European Union, Albania, Andorra, Armenia, Bahrain, Bosnia and Herzegovina, Croatia, Denmark, Egypt, Faro Islands, French overseas territories, Georgia, Greenland, Guernsey, Iceland, Iran, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kuwait, Lebanon, Lesotho, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Oman, Qatar, San Marino, Saudi Arabia, Serbia, South Africa, Sweden, Swaziland, Switzerland, Syria, Turkey, United Arab Emirates, Vatican City State, Yemen

Are your garden products weather resistant?

All Past Times garden products are weather resistant, however we would advise that you bring them indoors during severe weather conditions.