Returning a product

Can I return my entire order?

Yes, if you decide you want to return your entire order once you have received it, please contact us immediately via email at service@pasttimes.com or telephone on 0845 241 6644 to inform us.
Providing your items are returned in perfect condition and in their original packaging and your returns note is included, your refund will be processed.

• If you return your order within 7 working days you will receive a full refund including the initial delivery charge.
• If you return your order after the 7 working days but within 30 days you will receive a full refund of the items you purchased excluding the initial delivery charge.

Can I return an unwanted product?

If you are not happy with any item in your order please return it to us within 30 days. Providing the item is returned in perfect condition and in its original packaging and your returns note is included we will refund the amount you paid for that item.

What should I do if the product I receive is faulty?

If the product you received is faulty, please contact us via email at service@pasttimes.com or telephone on 0845 241 6644 quoting your order number, your name and address, details of the fault, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

How to return your item or order

Please complete all the details on the reverse of the despatch note included with your delivery for each item you are returning, including the reason for your return.

Please send to our FREEPOST address:

Past Times Trading Ltd
Freepost RRZK-SUJA-CKKB
Branthwaite Road
Workington
CA14 4ED

We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.

Products we are unable to refund or exchange

Please note that we are unable to accept returns of certain items due to hygienic or practical reasons unless they are faulty.

• pierced earrings
• pillows
• cosmetics and toiletries
• food and perishable items
• personalised or custom made items

Refunds for items bought as gifts can only be given to the original purchaser. If you decide to return an item the purchaser will be informed.

Will I receive confirmation of my return and refund?

We process refunds within five working days of receipt of your return providing all relevant order information is included. Your refund will be credited to the original payment card or method used. You will then receive an email confirmation of receipt of the return and your refund.
Obviously these processing times can increase during peak trading.
After receiving the confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase).
Refunds for items bought as gifts can only be given to the original purchaser. If you decide to return an item the purchaser will be informed.