Technical Problems

Why do I have to register with Past Times?

You must register online to be able to make a purchase. This not only makes the checkout process more secure but it also allows you to store your information for easy ordering in the future, track your orders and update your communication preferences.

Please be aware this new website was launched on 10th September 2008. If you registered with Past Times previous to this date you will need to register again.

Why is my email address and/or password not recognised?

Did you receive a confirmation email when you registered? If not, then it is likely the email address was spelt incorrectly when you registered. This is quite common as people do not always check their spelling when entering their email address. A dot could have been missed out or instead of typing .co.uk, .com was entered. Please contact Web Customer Services and ask them to find your account. They will be able to see if anything has been mispelled.

Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.

Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Your Password?' on the login page.

Please remember that both your email address and password is case sensitive. Therefore if you originally typed it in lowercase when you registered then you must always type it in lowercase.

Why are there products in my basket that I haven't selected?

The most common resolution for this problem is to delete the Cookies on your computer and try again. To do this, please click on the 'Tools' tab at the top of your Internet Browser, then select 'Internet Options'. On the first screen that pops up, select 'Delete Cookies' then click 'OK'. You should then not experience any further basket problems.

If these problems persist please email Web Customer Services.

Why am I being told that my card has expired, even though the expiry date is in the future?

This problem usually occurs when the date set on your own computer is wrong. Please check the date is correct and then try placing your order again.

Why can't I see the Past Times website clearly?

Ensure you are using one of the supported browsers for this website. Ensure JavaScript and Cookies are enabled in your web browser. Please refer to your Internet Browser Help for guidance on how to check and change these settings. If you are accessing the site via a firewall, it may be preventing you from logging into the site. Please refer to the documentation for your firewall solution for guidance on configuration.

What are Cookies? Why must I enable them in my Browser?

Cookies are small pieces of data that are stored on your computer when you visit websites. Generally cookies contain information that improves your experience of the website, such as preferences.

Past Times uses Cookies to make our checkout process as simple as possible. Unless Cookies are enabled on your computer we regret that you will not be able to successfully shop with us via this website.

To enable cookies, please go to Internet Options in your browser window and set the browser to Accept Cookies

Why am I getting lots of pop-up ads when viewing your site?

Past Times does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known as spyware and we recommend removing it by using a tool such as Ad-aware.