Site Map
Welcome to Past Times we are passionate about product and period design, selling an extraordinary variety of gifts, jewellery, toys, books, and much more; all inspired by history and design heritage.
Find all of our departments and the information you are searching for easily by using the links below.
DEPARTMENTS
Gifts
Jewellery
Books & Stationery
Clothing
Home
Garden
Offers
Shop by Theme
Back to top of page
HELP and FREQUENTLY ASKED QUESTIONS
Ordering on the website
- How do I order on the website?
- Can I order through your stores?
- Can I order via a customer services advisor?
- How do I know if a product is still available?
- How do I receive confirmation of my order?
- Can I change or cancel my order?
- My order is a gift for someone. Can I add a message to it?
- My order is a gift for someone. Will they see how much I paid for it?
- How can I get a VAT receipt for my order?
- How can I reclaim VAT for my order? (Channel Island customers only)
- Do you accept wholesale orders?
- Do you offer discounts on corporate or bulk orders?
- How can I track my order?
Using Promotion Codes
Payment Queries
- How do I pay for my order?
- When do I give my payment details?
- What payment methods do you accept?
- What is PayPal?
- Can I pay using a Past Times gift voucher?
- What currency do you use?
- What should I do if my credit/debit card has been refused when placing an order?
- What is a Security Code?
- How to find your CVV2 number:
- When will I be charged?
- Is it safe to order from Pasttimes.com?
Delivery Information
- Do you deliver to my country?
- Can you deliver to an address different to my home?
- Can I send orders to more than one delivery address?
- Do you deliver to freight forwarders?
- How quickly do you despatch items after I have placed an order?
- What are your delivery charges?
- How will my order be delivered?When should I expect to receive my order?
- Can I order from pasttimes.com and pick up my order from your warehouse?
- Can I order from pasttimes.com and collect from a store?
- Can someone else sign for my delivery?
- What if I am out when you deliver?
- Can you leave the delivery at an agreed hiding place?
- What if my order hasn't arrived?
- What if only part of my order has arrived?
- What if my order arrives damaged?
Returning a product
- How do I return a product I have ordered from pasttimes.com?
- What should I do if the product I receive is faulty?
- Can I return my products in person to your warehouse?
- What do I do if I have received the wrong item?
- Can you confirm that you have received my returned product?
- When do I get a refund once I have returned an item?
- Do I have to pay for return postage?
- Why have you not refunded the delivery charge?
- You have refunded me the wrong amount
- What is the 7 day cooling-off period?
Managing your Account
- Why do I have to register?
- How do I track my order?
- How do I change or cancel an order?
- I have forgotten my password to access My Account. How do I request a new password?
- How do I change password to access My Account?
- I have typed in my password incorrectly 3 times; the message says that my account is locked. How do I unlock my account?
- How can I change my email address?
- How do I change my online account information and communication preferences? / How can I remove my details from your mailing and customer list?
- What do you do with my personal details?
Technical Problems
- When do I have to login or register?
- Why is/are my email address and/or password not recognised?
- Why are there products in my basket that I haven't selected?
- Why am I being told that my card has expired, even though the expiry date is in the future?
- Why can't I see the Past Times website clearly?
- What are Cookies? Why must I enable them in my Browser?
- Why can't view I your homepage image?
- Why can't I install Macromedia Flash player?
- Why am I getting lots of pop-up ads when viewing your site?
- What if I have another technical problem that is not covered here?
Back to top of page
Ordering
Customer Information
Follow Us
Gift Ideas
