Help

Please enter your email address into the 'Email Sign-Up' Box at the bottom of every page to sign up for our email newsletters. You will be kept up-to-date with all the latest offers, competitions and new ranges.

Some codes can only be used once and you can usually only use one code during the same transaction. Please refer to the terms and conditions of the offer for more details. 

Unfortunately we are unable to amend your order if a promotion code was not originally applied at checkout. 

All transactions are in UK Pound Sterling (GBP).

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company at the time of placing the order.

Customers outside the United Kingdom may also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.

If your credit or debit card was refused whilst placing an order on www.pasttimes.com, please read our payment advice below or re-submit your order using a different card.

If you are absolutely sure you have entered the correct details but your card still declines, you must contact your card issuer. This information is only available to the card holder and we have no access to this.

When entering your card details please ensure that you check the following:

• You have entered the correct card type (e.g. MasterCard, Visa, Switch)
• You have entered the card number correctly and with no spaces (the long number shown on the card)
• You have used the correct cardholders name
• You have used the correct billing address
• You have entered the expiry and valid from dates correctly
• You have entered the security code (or CVV2 number) correctly

When using a Switch card please enter the long payment number (the longest number displayed in the centre of the card, not the smaller account number at the base of the card.)

An issue number is only required for a Switch card. If your Switch card has no issue number, like some Royal Bank of Scotland cards, then leave this field blank.

The security code (or CVV2 number) on your credit/debit card is a security measure we require for all transactions. Since a CVV2 number is listed on your card, but is not stored anywhere else, the only way to know the correct CVV2 number is to physically have possession of the card itself.

IF YOU CANNOT READ YOUR CVV2 NUMBER, YOU WILL HAVE TO CONTACT THE CARD ISSUER.

Most credit/debit cards have a three digit CVV2 number on the back of the card, after the card number in the signature strip. The CVV2 number is four digits on American Express cards, where it appears on the front of the card at the top right.

When you reach the final billing page and press 'Submit Your Order' we will immediately complete some basic checks on the payment details you have provided.

If these checks are authorised, then you will receive an email within a few minutes confirming your order.

Once your order is ready to be despatched, we contact your bank/card issuer for authorisation to take payment from your account. If your bank authorises payment, then the full purchase price will be charged to your card just before your order is despatched from the warehouse. You will receive an email confirming that your order has been despatched.

If the payment is not authorised by your bank or card issuer, you will receive an email within a few minutes advising you of this.

We realise how important it is to securely store any information that you provide so we maintain the highest levels of security.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read if someone else intercepts it.

This technology includes the following features:

• Authentification - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
• Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
• Data Integrity - this checks the data being transferred to ensure it has not been altered

You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. Click here for more information on security and privacy.

For more information on securely paying online, please click on Security Information.

We accept online payment in a secure environment by credit card, charge card, 3D or Debit card. We currently accept the following cards:

• Switch
• Solo
• MasterCard
• Visa
• Visa Electron

Please note we DO NOT accept the following payment methods:

• Paper gift voucher
• Payment on Delivery
• Email
• Instalments
• Splashplastic
• Cheque
• Bank Transfer
• Postal Order
• Laser Card
• American Express

Unfortunately due to insurance reasons we are unable to leave your order without receiving a signature from someone at the specified delivery address.

Yes, as long as there is someone at the address to sign for the delivery. In your shopping bag you can choose the address to which the order will be delivered.

We strongly recommend using an alternative address if you are not at home Monday - Friday 7am to 6pm.

If the product you received is faulty, please contact us via email at service@pasttimes.com or telephone on 0845 241 6644 quoting your order number, your name and address, details of the fault, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please complete all the details on the reverse of the delivery note included with your order for each item you are returning, including the reason for your return.

Please send to our FREEPOST address:

Returns c/o Past Times

Walker Logistics

Freepost RSGY-SRTE-YZHX

Hungerford RG17 7TJ

We strongly recommend you obtain a free 'Certificate of Posting' from the Post Office, as we will not accept responsibility for parcels lost in transit.

Refunds for items bought as gifts can only be given to the original purchaser. If you decide to return an item the purchaser will be informed.

Please note that we are unable to accept returns of certain items due to hygienic or practical reasons unless they are faulty.

• pierced earrings
• personalised or custom made items
• cosmetics and toiletries
• food and perishable items

We process refunds within five working days of receipt of your return providing all relevant order information is included. Your refund will be credited to the original payment card or method used. You will then receive an email confirmation of receipt of the return and your refund.

Obviously these processing times can increase during peak trading.
After receiving the confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase).

Refunds for items bought as gifts can only be given to the original purchaser. If you decide to return an item the purchaser will be informed.

Yes, if you decide you want to return your entire order once you have received it, please contact us immediately via email at service@pasttimes.com or telephone on 0845 241 6644 to inform us.

Providing your items are returned in perfect condition and in their original packaging and your returns note is included, your refund will be processed.

• If you return your order within 7 working days you will receive a full refund including the initial delivery charge.
• If you return your order after the 7 working days but within 28 days you will receive a full refund of the items you purchased excluding the initial delivery charge.

If you are not happy with any item in your order please return it to us within 28 days. Providing the item is returned in perfect condition and in its original packaging and your returns note is included we will refund the amount you paid for that item.

Unfortunately, we cannot advise you in advance of a reduced product or reimburse you the difference after you have placed an order.



Please find a list below of all the countries that can play our DVDs.

All of our DVDs are either Region 0 or Region 2.

Region 0:

• Discs can be played anywhere. All DVD players can play these discs.

Region 2:

• Discs are limited to European Union, Albania, Andorra, Armenia, Bahrain, Bosnia and Herzegovina, Croatia, Denmark, Egypt, Faro Islands, French overseas territories, Georgia, Greenland, Guernsey, Iceland, Iran, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kuwait, Lebanon, Lesotho, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, Norway, Oman, Qatar, San Marino, Saudi Arabia, Serbia, South Africa, Sweden, Swaziland, Switzerland, Syria, Turkey, United Arab Emirates, Vatican City State, Yemen

All Past Times garden products are weather resistant, however we would advise that you bring them indoors during severe weather conditions.

If a product is out of stock it will either be removed from the website or you will see the 'Out of Stock' message above the product photograph and you will not be able to add that item to your shopping basket. When this message appears you will have the option to be emailed when the product is back in stock.

Please be advised that some products do get discontinued and we will no longer stock them on the website.

We regret our Web Customer Services team cannot tell you when a product will be back in stock.

We include as much information as possible about a product on the product page itself. If you need more detailed information, please contact Web Customer Services service@pasttimes.com quoting the product code, which can be found on the product page (e.g. 60123).

Ensure you are using one of the supported browsers for this website. Ensure JavaScript and Cookies are enabled in your web browser. Please refer to your Internet Browser Help for guidance on how to check and change these settings. If you are accessing the site via a firewall, it may be preventing you from logging into the site. Please refer to the documentation for your firewall solution for guidance on configuration. 

Cookies are small pieces of data that are stored on your computer when you visit websites. Generally cookies contain information that improves your experience of the website, such as preferences.

Past Times uses Cookies to make our checkout process as simple as possible. Unless Cookies are enabled on your computer we regret that you will not be able to successfully shop with us via this website.

To enable cookies, please go to Internet Options in your browser window and set the browser to Accept Cookies

Past Times does not endorse any pop-up advertising that appears during your visit to our site. This intrusion is commonly known as spyware and we recommend removing it by using a tool such as Ad-aware.



If problems persist please email Web Customer Services service@pasttimes.com.

To help us look into your problem please try to include in your email as many of the following details as possible:

• Your Operating System (e.g. Windows XP, Mac OS 9.0)
• Internet Browser (Internet Explorer 6, Netscape 7.02)
• What URL you were trying to access (e.g. http://www.pasttimes.com/contact.asp)
• What time the problem occurred
• Any error message that appeared on the screen

Did you receive a confirmation email when you registered? If not, then it is likely the email address was spelt incorrectly when you registered. This is quite common as people do not always check their spelling when entering their email address. A dot could have been missed out or instead of typing .co.uk, .com was entered. Please contact Web Customer Services service@pasttimes.com and ask them to find your account. They will be able to see if anything has been mispelled.

Maybe you registered with another email address? It is often the case that people forget which email address they used to register with us. You must use the exact email address and password combination with which you first registered in order to log back in to the site.

Maybe you have forgotten your password? If so we can send you your password to the email address you registered with. Just fill in the box by 'Forgotten Password?' on the login page.

Please remember that both your email address and password is case sensitive. Therefore if you originally typed it in lowercase when you registered then you must always type it in lowercase.

This problem usually occurs when the date set on your own computer is wrong. Please check the date is correct and then try placing your order again.

Past Times complies with the Disability Discrimination Act (1995) and the Special Educational Needs and Disability Act (SENDA) as this relates to the website. SENDA legislation states that all educational websites must be accessible to all and no one should be denied access to learning or information because of a disability.

People with disabilities (for instance visual or hearing, physical or cognitive difficulties, dyslexia) may need to use adaptive technologies such as screen readers, Braille displays, voice recognition software, alternative keyboard/mice, and the like to view web pages; these technologies require pages to be created in accessible HTML. Past Times aspires to an accessible website which will successfully communicate its information to anyone whichever of the main browsing device or adaptive technologies they use.

The W3C, the governing body setting standards for the Web, lists three levels of usability:

Priority One allows some users, whatever disabilities they may have, and whatever technologies they are using, to view the web page as intended.

Priority Two allows most users, whatever disabilities they may have, and whatever technologies they are using, to view the web page as intended easily. Some may find it harder to access the document.

Priority Three allows all users, whatever disabilities they may have, and whatever technologies they are using, to view the web page simply.

At present Past Times aspires to operate at Priority One, which complies with SENDA. Past Times will gradually move to producing pages at Priority Two. Where undue administrative or financial burdens may be incurred in achieving this standard, alternative formats may be used. Validation of all pages in the main hand-held and adaptive technologies devices will happen upon the introduction of a content management system.

As a responsible company, Past Times acknowledges the needs of our customers and we are keen, not only to provide an accessible site today, but to continue to provide an accessible site in the future. We welcome any feedback regarding our accessibility policy and encourage users to alert us to section which could be improved.

If you have any feedback regarding the accessibility of this website then please contact us by email at service@pasttimes.com.

Accessibility is fundamental to our website policy. We believe that everyone should be able to access our services and we are taking continual steps to improve our web provision to members and public users with disabilities, and those in places with slow or erratic internet connections.

Accordingly, these standards should be met in order that:

• web content is easy to find, appropriate, understandable and navigable - in short, usable
• pages are rendered properly in all the main browsers and small/handheld devices that conform to xhtml standards
• web content is accessible to people who have a technological, physical or other disability (10-20 per cent of the population has a disability that may make accessing web page harder).