Delivery Information

CHRISTMAS CUSTOMER SERVICE INFORMATION

Web Customer Services

Closed from 12pm on Wednesday 24th December to 9am on Monday 29th December

Closed on Thursday 1st January

If you have any enquires during this time, please email service@pasttimes.com and our Web Customer Service team will reply to you when they return.

Order Despatching

Order despatching will cease from Thursday 25th December and will resume on Monday 29th December

Order despatching will not occur on Thursday 1st January

UK DELIVERY INFORMATION

England, Wales, Scotland, Northern Ireland & all UK Islands

DELIVERY OPTIONS	DELIVERY RATES	DELIVERY TIMES	DETAILS
FREE Standard Delivery	FREE	Allow 5-7 workings days Monday to Friday between 7am-5pm only	Applies to UK orders over £25 The "UK Standard FREE (for UK orders over £25)" option must be selected at checkout
Standard Delivery	£4.95	Allow 5-7 workings days Monday to Friday between 7am-5pm only
Next Day Delivery	£7.95	Next working day Monday to Friday between 7am-5pm only	Orders must be placed before 12 noon Orders placed at the weekend will be delivered on Tuesday

EUROPE (EEC+) DELIVERY INFORMATION

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovak Republic, Slovenia, Spain, Sweden & Switzerland

All other European countries are included in Rest Of The World

DELIVERY OPTIONS	DELIVERY RATES	DELIVERY TIMES	DETAILS
Standard Delivery	£15	Allow 5 - 7 workings days

USA & CANADA DELIVERY INFORMATION

All states of USA & Canada

DELIVERY OPTIONS	DELIVERY RATES	DELIVERY TIMES	DETAILS
Airmail - Small or light items only	£18	Allow 5 - 7 workings days	Multiple items are allowed but please ensure that only smaller items, e.g. jewellery, are in your shopping basket when selecting this delivery option.
Airmail - All other items	£30	Allow 5 - 7 workings days	Please use this option for all items which do not fit into the small or light category

Please email service@pasttimes.com if you unsure which delivery rate to use

REST OF THE WORLD DELIVERY INFORMATION

Albania, Argentina, Armenia, Australia, Bahrain, Bangladesh, Belarus, Bosnia, Brazil, Brunei, Bulgaria, China, Croatia, Cyprus, Egypt, faroe Islands, Georgia, Greenland, Hong Kong, Iceland, India, Indonesia, Israel, Japan, Jordan, Kenya, Korea, Kuwait, Macau, Macedonia, Malaysia, Mexico, Moldova, New Zealand, Oman, Pakistan, Philippines, Qatar, Romania, Russia, Saudi Arabia, Singapore, South Africa, Sri Lanka, Taiwan, Turkey, Ukraine, United Arab Emirates, Vietnam & Yemen

DELIVERY OPTIONS	DELIVERY RATES	DELIVERY TIMES	DETAILS
Airmail - Small or light items only	£22	Allow 5 - 7 workings days	Multiple items are allowed but please ensure that only smaller or lighter items, e.g. jewellery, are in your shopping basket when selecting this delivery option.
Airmail - All other items	£40	Allow 5 - 7 workings days	Please use this option for all items which do not fit into the small or light category

If your specific country is not listed above or you are unsure which delivery rate to use please email service@pasttimes.com.

OTHER DELIVERY QUESTIONS

Please click below on the link that most closely matches your question, or alternatively scroll down to read all the questions. If your question is not listed, please email service@pasttimes.com.

• How will my order be delivered?
• Can you deliver to an address different to my home?
• Can someone else sign for my delivery?
• Can you leave the delivery at an agreed hiding place?
• Can I order from pasttimes.com and collect from a store?
• What if my order hasn't arrived?
• What if only part of my order has arrived?

How will my order be delivered?

We generally use Royal Mail and Parcelforce for deliveries. This means some items in your order may arrive at different times as you may receive items from your order via a different carrier/courier.

All deliveries will be made Monday to Friday - 9am to 5pm

Each delivery will require a signature. If there is no-one available to sign for your delivery they will return the parcel to the delivery depot. They will leave you a card confirming that they have tried to deliver your parcel. This card will explain where the parcel is and what to do next.

Alternatively, click here go to the Parcelforce website where you can either arrange to collect your order or have it redelivered.

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Can you deliver to an address different to my home?

Yes, as long as there is someone at the address to sign for the delivery. In your shopping basket you can choose the address to which the order will be delivered.

We strongly recommend using an alternative address if you are not at home Monday - Friday 9am to 5pm.

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Can someone else sign for my delivery?

Only someone at the specified delivery address can sign for the goods.

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Can you leave the delivery at an agreed hiding place or with a neighbour?

Unfortunately due to insurance reasons we are unable to leave your order without receiving a signature from someone at the specified delivery address.

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Can I order from pasttimes.com and collect from a store?

Currently it is not possible for you to order from the website and pick up from your nearest store. However, please visit our Store Locator if you would prefer to buy in one of our many stores.

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What if my order hasn't arrived?

First of all, please view your order online by logging into Your Account. If your order has been despatched and has not arrived within the expected time period, click here to email Web Customer Services.

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What if only part of my order has arrived?

Your order may be divided into separate parcels which may be delivered at different times. If there is an unexpected delay, you will be contacted by someone from our Web Team.

However, if all of your items did not arrive within our stated lead times, please email our Web Customer Services who will be happy to help you.

Please note lead times are only an approximation, as we are unable to guarantee a delivery time at the point of order.

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